I bought an American Tourister luggage bag at SMSan Lazaro branch and after a year one of its part turned into powder-like substance.

The luggage has 5 years warranty so I went back to SM San Lazaro and talk to SM personnel for my warranty claim.

Your personnel’s advised me to go to Trinoma. Then to Megamall, then to Gateway, then to Podium and finally to Makati but all turned to naught.

I’m not satisfied with your product because its material failed too early, but what happened next aggravate my sufferings and dampened my SM shopping experience for years now.

I tried hard looking for help but your managers seems professional in the subject of escape and evasion fortified with finger-pointing under covered employees as indecisive smiling decoys.

I tried to investigate on whose command of responsibility that this attitude is coming from and finally discover a certain Nico Chew who’s wish is a king’s command to his subordinated managers.

His attitude is to evade and escape any responsibility from my claim and let left me alone to negotiate my warranty claim with the American Tourister.

Is it true that king Chew’s decisions are final and therefore make him act like such like that?

Never will I win over such a Looney foul-mouthed king (Nico Chew), for I’ll always be a flea in his eyes.

This is the reason why I wrote to your attention. I do not want to buy his eminence, king Chew of SM and his kinglike challenge of “war versus flea” as if he can stupidly win it ————“BAHALA KA!!!”, I’m fortunate he didn’t caught me fast with his gritting’ nails holding his phone?

Not now maybe. Just maybe- SMShoemart perhaps has a different handler and a disposition that will be fair but absurd to his eminence, king Chew!

Respectfully Yours
Apolonio

anjan yung complete version ng BDO